Complaining and Giving instruction

Complaining 

Complaints are expressions of "displeasure or annoyance" in response to an action that is seen by the speaker as unfavorable.

Making a Complain:

Here are useful expressions you can use when complaining:

·         I’m afraid I have to make a serious complaint.

·         Look, I’m sorry to trouble you, but….

·         Excuse me, I’m afraid…

·         Excuse me, there seems to be something wrong with…

·         Excuse me, there appears to be something wrong…

·         I wonder if you could help me…..

·         I’ve got a bit of a problem here, you see……

·         Do you think you could……?

·         I’m sorry to have to say this, but….

·         Would you mind (doing)….?

·         I wish you wouldn’t mind….

·         I do wish you could….

·         Wouldn’t it be a good idea to/ not to….

• I have a complaint to make. ...
• Sorry to bother you but...
• I'm sorry to say this but...
• I'm afraid I've got a complaint about...
• I'm afraid there is a slight problem with...
• Excuse me but there is a problem about...
• I want to complain about...
• I'm angry about...

Responding to complaints

Accepting a Complaint:

·         Oh, I’m sorry about that.

·         I can’t tell you how sorry I am

·         I wish it never happened

·         Oh dear, I’m really sorry

·         I’m so sorry, I didn’t realize

·         I just don’t know how to say.

·         I just don’t know what to say

• I'm so sorry, but this will never occur / happen again.
• I'm sorry, we promise never to do the same mistake again.
• I'm really sorry; we'll do our utmost/best not to do the same mistake again.

Delaying a Complaint

·         I suggest you leave it with us and we’ll see what can be done.

·         I suggest you leave it with us and we’ll see what we can do.

·         I’m afraid the manager/boss isn’t in at the moment. Could you call later?

·         I’m afraid we can’t help you at the moment. Could you leave your contact phone number and address? We will contact you soon.

Rejecting a Complaint

·         Well, I’m afraid there is nothing we can do about it actually.

·         Well, I’m afraid there isn’t much we can do about it.

• Sorry there is nothing we can do about it.
• I'm afraid, there isn't much we can do about it.
• We are sorry but the food is just alright.

  Giving instruction

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  The Definition of Giving Instruction
  Giving instruction is an expression that is used in order that order that other person does what we instruct or request, or giving imperative to other people for to do or not to do something, Giving instruction sometimes called comperative/prohibition.
  NOTE:
  The tense used in giving instruction is “SIMPLE PRESENT”
  
  
  Forms of Giving Instruction
  There are two form of giving instruction, those are:
  
  
  1)     Command
  There are some giving instruction in command form that usually we use in the dialy life, those are:
  Verb + object
• Examples:
• Watch out, come here.
• Eat your meal.
• Switch off the phone in class.
• Please + verb + object
• Examples:
• Please clean your room now.
• Please wash your hand first.
• Please press the button gently.
• Please read the rules first.
• Please read the direction for use first.

Verb + object + please

• Examples:
• Wash this towel, please.
• Sit down, please.
• Close the window, please.
• Open the door, please.
• Remove the pan from the heat, please.

Be + adjective

• Examples:
• Be yourself.
• Be a good boy/girl.
• Be strong.
• Be happy.
• Be polite.
• Be careful.
• Be gentle.

 2)     Prohibition

There are some giving instruction in prohibition form that usually we use in the dialy life, those are:

Don’t + verb infinitive without to

• Examples:
• Don’t eat the fried chicken in the cupboard.
• Don’t close it!
• Don’t open the door!
• Don’t eat that!
• Don’t approach!
• Don’t disturb me now!
• Don’t touch my hand!

Don’t + be + adjective

• Examples:
• Don’t be noisy.
• Don’t be lazy.
• Don’t + verb + object + please
• Examples:
• Don’t close the window, please.
• Don’t make me sad anymore, please.
• Don’t treat me bad, please.

Would you mind not + verb-ing + object

• Examples:
• Would you mind not reading my diary.
• Would you mind not enter my room.
• Would you mind not use my gadget.

No + verb-ing

• Examples:
• No smoking!
• No swimming!
• No parking.
• No fishing.

There are two parts to giving instructions. What we call Sequencers and then the actions.

sequencers are the words that help order your instructions

It is like the 1, 2, 3, 4 of your actions.

The most common are

First(ly), ...

Then, ...

 Next, ...

After that, ...

Finally, ...

example :

Calculating the standard deviation

First, put the scores in order down the page.
Then, work out the mean.
Now calculate how much each deviates from the mean.
Next , square each of these deviations.
Add them all up.
Now divide by the number of scores.
Lastly find the square root.
This is the standard deviation.

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